Keep communication threads and workstreams on-topic and logically grouped in order to make management, documentation and transfer easier. At the start of projects and during sprints, you’ll have a lot of requests, questions, answers and clarifications to get out to your team. You’ll be tempted to throw everything into a big email or a single […]
Keeping your project and your billing on track while accommodating the logistical, cultural, and accounting “quirks” of your team and/or client can require Disraeli-level diplomacy skills. Who Handles Diplomacy? Larger firms and agencies have account execs or “talkers” by some other name to deal with diplomacy on behalf of the team. They are there to […]
There is no digital deus ex machina.
Keeping equifinality at the forefront of your mind while planning makes you prepared for change, reducing the risk of diminishing or jeopardizing your outcomes. Remember that there can be multiple means to an end — especially online. Equifinality: “the principle that in open systems a given end state can be reached by many potential means.” As […]
Every project manager will tell you about the importance of educating stakeholders about the value of the project and getting their buy-in. However, we rarely talk about what a pain in the @$$ it can be to figure out who the stakeholders are and get in front of them. Often you start out talking to […]
A large project will require input from stakeholders and end users on every point of your org chart. As the project moves forward, you’ll delegate some communication and work streams to department heads and informed supporters. This makes sense because these people know the nitty gritty of doing their jobs and can provide a depth […]