[Video] Reducing Internal Friction for Team Members

We spend a lot of time removing internal obstacles and friction points for customers, but we neglect making things easier for new team members and even new clients. This leads to wasted time and impacts morale. Here are some thoughts on making onboarding easier for new associates (team members, clients, vendors, etc.) This post was […]

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February 24, 2015

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We spend a lot of time removing internal obstacles and friction points for customers, but we neglect making things easier for new team members and even new clients. This leads to wasted time and impacts morale. Here are some thoughts on making onboarding easier for new associates (team members, clients, vendors, etc.)

This post was prompted by a few onboarding snags for a new job I’m taking. But it applies to a lot of different situations. Think about the documentation you need from new customers, the application process for prospective hires or the feedback surveys you send. How can you make the process easier?

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